With artificial intelligence becoming increasingly ubiquitous, more and more platforms are incorporating AI into their products.
Circle.so (or Circle) is one such online platform that offers AI tools for creators to build and manage online communities. It collectively calls this suite of tools Community AI.
But what tools does Community AI include? How does it help you manage and grow your community?
In this article, we’ll take an in-depth look into Circle’s Community AI. We’ll cover the new AI features and tools that the platform offers and discuss how they work.
So let’s get started.
What Is Circle Community AI?
Community AI refers to the platform’s tools that use artificial intelligence to help Circle creators manage different aspects of their communities. These AI tools reduce manual work by introducing new features for community management:
- Content co-pilot: A writing assistant inside Circle’s text editor that helps create, edit, summarize, and translate content.
- Automated transcriptions: A transcription tool that automatically creates closed captions for your videos and live stream recordings.
- Activity scores: An AI-based algorithm that tracks user behavior to provide insights into your members’ engagement.
The Community AI tools are available on the Business plan ($219/month) and above, so you’ll need to upgrade your subscription if you want access. However, the good thing is that there’s no limit to how much you can use these tools.
Now, these tools aren’t activated by default, so you’ll need to enable them from your Circle admin account.
To do that, select Settings from the top-left drop-down menu, then Community AI. Toggle the switch next to the AI tools you want to enable for your community, and that’s it.
Now, let’s get into the details of how these tools work and the tasks you can accomplish with them.
How Does Content Co-Pilot Work?
As a community owner, one of your main tasks is to create engaging content, which can be time-consuming. You may struggle with thinking of interesting topics or writing compelling copy.
That’s where Circle’s content co-pilot comes in. It’s an easy-to-use, more accessible AI assistant for content creation inside your online community.
The co-pilot is built into the text editor, and you can access it by typing the forward slash into the text area or by clicking the plus icon at the bottom of the editor.
Selecting Co-pilot from the drop-down menu will open a new menu with shortcuts for some of the tasks you can do with this tool.
The tool’s primary purpose is to help you create, edit, and translate your content, as well as reformat your existing content.
Let’s share some practical examples of how you can use co-pilot:
- Generating ideas for community discussion posts
- Writing posts, articles, and lessons
- Summarizing long-form content and turning them into short posts
- Editing your posts and improving your writing
- And more
To make a request, enter your prompt in the designated area and press enter. Co-pilot will generate the content you asked for, which you can then add to your post.
Once you get the output from the co-pilot, you can also ask it to make edits, such as checking the text for spelling and grammar, making it shorter, or translating it to another language.
Co-pilot is also available inside Circle courses, and you can use it to generate lesson ideas and even lesson content.
To do that, add a new lesson or open an existing lesson, and you can access the writing assistant from the lesson editor.
After that, enter a prompt to start writing your lesson content. Or you can use it to improve your lesson content.
The assistant will come in handy if you have a lot of text-based content in your course lessons.
Overall, co-pilot is an excellent way to streamline content creation in your community and save time while doing so.
How Do Automated Transcriptions Work?
Automated transcriptions is another AI-powered tool inside Circle. If enabled, it will automatically create transcriptions for all video content you upload to your posts and course lessons, as well as recordings of your live streams.
The advantage of this tool is that it saves you a great deal of time and effort by creating these transcripts quickly. More importantly, it eliminates the need for manually transcribing videos and uploading them to Circle.
With closed captions, your videos will be more accessible to hearing-impaired and non-native speakers as well as search engines.
This also allows community members to find specific sections in a video. So, instead of going on a wild goose chase, they can type a phrase in the transcriptions search bar and jump to the part they’re interested in.
And if the transcriptions aren’t 100% correct, you can download them, make the necessary edits, and upload the revised version back to Circle.
How Do Activity Scores Work?
Measuring community engagement is a daunting task, even with dedicated analytics tools, heatmaps, and other tools that track user activity.
This is another challenge Circle addressed with its AI-based activity scores. This feature lets you track essential member-engagement metrics inside your Circle community.
It generates an activity score for each member based on the following criteria:
- Contribution: The tool tracks the number of posts and comments from each member.
- Presence: It also records the frequency of users’ visits.
- Connection: It keeps track of the number of direct messages sent by members.
- Participation: It monitors the number of post likes, RSVPs, and similar activities.
The tool gathers this data over a 30-day period and compares each member’s score with activity scores from all Circle communities. The result is a score-based insight into your members’ engagement levels.
Activity scores are a valuable tool for understanding and improving community engagement.
They provide valuable insights into member interactions, allowing you to set and track community goals based on various metrics.
By analyzing these scores, you can identify the most engaged members and explore ways to increase contributions from those with lower engagement rates.
What’s also useful is the fact that you can filter your members based on their activity scores in Circle Workflows and perform specific actions like sending an email, adding a tag, or registering for an event.
Conclusion
Circle’s AI tools can help you manage your community more easily and efficiently.
While co-pilot can help you create engaging community content more quickly, automated transcriptions will make your videos searchable and indexable and improve the user experience. And activity scores will help you understand your members’ engagement at a deeper level.
By leveraging these tools, you can save a lot of time while improving the member experience and ultimately building a better community.
If you’d like to try Community AI for yourself, you can get a 14-day free trial on Circle.
We hope you enjoyed reading this article, and if you have any questions about Community AI, let us know.
